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Welcome to Onhotels.com!

We have changed our name from HotelsRus and launched our new website with even more hotels to choose from. You will see that our new website is just as easy to use.

The team at Onhotels.com.
Frequently Asked Questions

 I booked a hotel with HotelsRus. Is my booking still confirmed?
 I have a question about my booking made with HotelsRus.
 I want to change or cancel my booking made with HotelsRus.
 I sent an email to a HotelsRus email address. Will you get it?
 Why have you changed your name?
  Is Onhotels still the same company?



I booked a hotel with HotelsRus. Is my booking still confirmed?


If you have a voucher for a booking made with HotelsRus then the booking is still confirmed and the hotel will accept it.
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I have a question about my booking made with HotelsRus.


If you have any questions about a booking made with HotelsRus, you can call or email our customer service centre,
the details of which are at the top of this page.
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I want to change or cancel my booking made with HotelsRus.


Please call or email our customer service centre, the details of which are at the top of this page.
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I sent an email to a HotelsRus email address. Will you get it?


Yes, of course. Although we've got some new email addresses, your messages will still be forwarded to our customer service team.
If you have an urgent enquiry, you can always call us using the details that are at the top of this page.
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Why have you changed your name?


For the past year, we've been working hard to bring you a new website that makes it easier for you to find exactly what you're looking for.
When we saw how great the new site looked, we thought it needed a new name.
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Is Onhotels still the same company?


Yes, we're still the same company with the same great team that has years of experience in scouring the world for the best hotel deals available.
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