COMPLETING YOUR BOOKING
What information must I provide
to make a booking?
What is the difference between
"book now" hotels and
"on-request" hotels?
Do you offer any special deals
online?
What is included in the
price?
Can I make specific
requests?
Can I book extra beds for
children?
What's the difference
between buffet and continental breakfast?
Do children also receive
breakfast?
Can I make group bookings?
How and when do I receive my
booking confirmation?
PAYING FOR YOUR BOOKING AND SECURITY
OF THE ONHOTELS.COM SITE
How do I pay for my
booking?
Which currency are the hotels
offered in?
Do I have to pay the full
amount when making a booking?
Which Credit/Debit cards can I
use to pay for my booking?
Are my credit card details
secure?
Why has my payment been
declined?
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MANAGING YOUR BOOKING
How can I amend my booking
details?
When is it too late to cancel a
booking?
What happens if I lose my Hotel
Voucher?
ABOUT YOUR STAY
What time can I check in at my
hotel?
What information do I need to
check-in at the hotel?
Why do some hotels take my
credit card details during check-in?
What happens if I miss my
flight/fail to arrive at my hotel on
time?
Do I require a Visa for
European & other countries?
For which destinations would I
require mandatory vaccinations?
OTHER GENERAL QUESTIONS
How often do you update the
website?
How will I receive my refund
and how long does it take?
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COMPLETING
YOUR BOOKING What's the difference
between buffet and continental
breakfast?
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 Continental breakfast typically
consists of a combination of
croissants, rolls or bread, cold meats,
fruit, cereals,
tea / coffee and fruit juices.
Buffet breakfast usually consists
of a combination of croissants, rolls
or bread, salami and other meats,
cheeses,
yoghurts, cereals, fruit, jams
& spreads, tea / coffee and fruit
juices. In some cases hot food choices,
such as
sausages; eggs and bacon may be
available.
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