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Contact Us on 0871 566 2000 (UK) or +44 20 7138 3001 (Rest of World)

Privacy

This is a privacy policy for Onhotels.com, a Website operated by Hotelsrus Limited. Our homepage on the Web is located at http://www.onhotels.com. The full text of our privacy policy is available on the Web at http://www.onhotels.com/static/privacy. Users may go to http://www.onhotels.com/static/privacy for information on how to opt-in or opt-out of use of their information.

We invite you to contact us if you have questions about this policy or if you have any question about opting in or out of the use of your information. You may contact us by mail at the following address:

Hotelsrus Limited
80 Paul street
London
EC2A 4EN
United Kingdom

You may contact us by e-mail at customerservice@onhotels.com. You may call us at (UK) 0871 566 2000 or (Rest of World) +44 20 7138 3001.

Dispute Resolution

We have the following dispute resolution mechanism. If you think we have not followed our privacy policy in some way, this can help you resolve your concern.

  • Dispute: You can contact our customer service team using the contact information above.

Additional Information

This policy is valid for 1 week from the time that it is loaded by a client.

Data Collection

P3P policies declare the data they collect in groups (also referred to as "statements"). This policy contains 4 data groups. The data practices of each group will be explained separately.

Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you don't confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed. We will not use this data for any other purpose, we won't store it for longer than necessary and we certainly won't share it with any other company. Our aim is simply to provide you with the highest level of service that we can.

Group "Access log information"

We collect the following information:

  • Click-stream data
  • HTTP protocol elements
  • Search terms

This data will be used for the following purposes:

  • Completion and support of the current activity.
  • Web site and system administration.
  • Research and development.

This data will be used by ourselves and our agents.

The following explanation is provided for why this data is collected:

  • Our Web server collects access logs containing this information.

Group "Cookies"

We collect the following information:

  • HTTP cookies

This data will be used for the following purposes

  • Research and development.
  • One-time tailoring.
  • Anonymous user analysis.

This data will be used by ourselves and our agents.

The following explanation is provided for why this data is collected:

  • Cookies are used to track visitors to our site, so we can better understand what portions of our site best serve you and understand how to best present relevant information to you.

Group "Transaction information (required)"

We collect the following information:

  • Physical contact information
  • Online contact information
  • Demographic data
  • Purchase information
  • Transaction history

At the user's option, we may also collect the following data:

  • Third-party individual information

This data will be used for the following purposes:

  • Completion and support of the current activity.
  • Web site and system administration.
  • Research and development.

This data will be used by ourselves and our agents. In addition, the following types of entities will receive this information:

  • Delivery services.

The following explanation is provided for why this data is collected:

  • Information we collect in order to process your purchase.

Group "Transaction information (optional)"

At the user's option, we will collect the following data:

  • Physical contact information
  • line contact information
  • Demographic data
  • Purchase information

This data will be used for the following purposes:

  • Contacting visitors for marketing of services or products. The user must opt-in to this usage.

This data will be used by ourselves and our agents.

The following explanation is provided for why this data is collected:

  • Information we collect in order to process your purchase.

Cookies

Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Our site makes use of cookies. Cookies are used for the following purposes:

  • User targeting
  • Pseudononymous analysis
  • Research and development

Compact Policy Summary

The compact policy which corresponds to this policy is:

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The compact policy is sent by the Web server along with the cookies it describes.

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